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We're Here — Let's Talk

Whether you have a question about membership, need platform support, want to explore a partnership, or just want to learn more about what CannBus does — we read every message and respond personally.

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General & Support
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Response Time
Within 1 Business Day
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Platform
Platform Status
All Systems Operational

Send Us a Message

Select a topic, fill in your details, and we'll get back to you at your business email.

Membership questions: Include your account email and the specific plan or feature you're asking about. We'll pull up your account details.
Profile & catalog queries: Describe what you're trying to do and what's not working. Screenshots are helpful if you're reporting a display issue.
Billing queries: Include your invoice number if you have it. For refund requests, see our Terms of Service Section 8 for eligibility.
Publications: Tell us which report or law summary you need help with. For publication suggestions, describe the topic or jurisdiction you'd like us to cover.
Partnerships: Tell us about your organisation, what you're proposing, and what audience or value you bring. We'll respond with next steps.
Press enquiries: Include your publication or outlet, your deadline, and what data or commentary you're looking for. We aim to respond within hours for urgent deadlines.
Technical issues: Include your browser, OS, and a description of what you were doing when the issue occurred. Screenshots or screen recordings are very helpful.
Anything else: We're happy to hear from you regardless of the topic.
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Your message goes directly to our team — not a ticketing system. We respond to every enquiry personally.

Message Sent!

Thank you for reaching out. We've received your message and will respond to your business email within one business day.

In the meantime, you may find an immediate answer in our Support Centre.

Other Ways to Connect

More Ways to Reach Us

Beyond the contact form, here are a few more direct ways to connect with the CannBus team.

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Email Us Directly

Prefer to compose your own email? Write to us directly at any time — we monitor the inbox continuously during business hours and aim to respond within one business day.

support@cannbus.org →

Visit the Support Centre

Have a question about your account, profile, billing, or the platform? Our Support Centre has 30+ detailed FAQs covering the most common questions — with answers you can action immediately.

Browse FAQs & Support →
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Careers at CannBus

Interested in joining our team? We're a remote-first company hiring across engineering, content, sales, and operations. Browse open roles or send us an open application.

View Open Roles →

Where We Operate

CannBus provides B2B platform services, market intelligence, and regulatory publications across the four major cannabis jurisdictions in North America. Our support team serves members in all of these markets.

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United States
50 states · 24 adult-use markets
Federal regulatory coverage
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Canada
Federally legal · Cannabis Act 2018
13 provinces & territories
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Mexico
Medical legal · SCJN ruling 2021
COFEPRIS framework
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Puerto Rico
Medical programme · 80K+ patients
Compassionate Use Act
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Looking for a Quick Answer?

Our Support Centre has 30+ detailed FAQs covering membership, business profiles, product catalogs, publications, billing, and technical troubleshooting. You may find an immediate answer without waiting for a reply.